Former FBI Hostage Negotiator Chris Voss. Negotiation is a very important skill that everyone must possess to deal with multiple situations, expected or unexpected. In “Never Split the Difference”, author Chris Voss tells us with real-life examples, about the various aspects and requirements for negotiating successfully. We must be able to negotiate well at various situations in life to get the best for ourselves and this book guides us to achieve that.
The author, in his book “Never Split The Difference”, offers simple psychological tactics and strategies to calm people down, establish trust and rapport, verbalization and empathy.